Privacy policy

1. DATA CONTROLLER AND DATA PROTECTION OFFICER

Data Controller: Adeslas Dental, S.A.U. (hereinafter, “Adeslas Dental”);

Registered office: Calle Joaquín Costa, 35, 28002 – Madrid;

Tax ID No.: A-79347266;

E-mail: buzonLOPDdental@adeslasdental.com

Adeslas Dental is a subsidiary of SegurCaixa Adeslas, S.A. de Seguros y Reaseguros (hereinafter, “SegurCaixa Adeslas”) with Tax ID No. A‑28011864 and registered office at Paseo de la Castellana núm. 259C – 6ª Planta – Torre de Cristal, 28046, Madrid, which has appointed a Data Protection Officer (hereinafter, “DPO”), for SegurCaixa Adeslas and all its subsidiaries. You may contact the DPO by sending an email to dpd@segurcaixaadeslas.es or by writing to the registered office of SegurCaixa Adeslas with the reference “Adeslas Dental Data Protection Officer”.

2. PURPOSE AND LEGAL CAPACITY OF PERSONAL DATA PROCESSING

Pursuant to the EU Data Protection Regulation 679/2016 (hereinafter, “GDPR”) and Organic Law 3/2018, of 5 December, on Personal Data Protection and the guarantee of digital rights (hereinafter, “OLPDP-GDR”),through this Privacy policy, the interested party (hereinafter, the “Interested Party”) is informed of the purposes for which their personal data are processed..

Mandatory processing

Adeslas Dental, with regard to healthcare services or for those interested parties that request a first appointment, will process personal data in an automated and non-automated manner, to provide a service, to manage the provision of dental services and to process the appointment service, including online appointments. The online management of the appointment will generate a receipt of the procedure performed, which will be sent to the contact telephone number provided by the interested party.

Furthermore, the personal data of the patients will be processed to manage the opening and maintenance of their medical history, in line with a legal obligation imposed by the applicable legislation.

Also, Adeslas Dental may process your personal data to comply with any other legal obligation concerning you, specifically obligations related to the regulation of healthcare services, insurance distribution legislation, mercantile, financial, tax or consumer regulations, among others.

Voluntary processing

Personal data can also be processed for other purposes that do not correspond to the need to execute a contract or comply with a legal obligation and which may be opposed by the interested party.

Accordingly, provided that the interested party does not oppose and has received any type of service or care from Adeslas Dental, it will be considered that the interested party maintains an active relationship with the company which, based on a legitimate interest, may send them, through any communication channel, including electronic means, information on offers or promotions regarding the services or products offered by Adeslas Dental. In this regard, we inform you that your personal data may be analysed to prepare a profile therewith that enables such notifications to adapt as far as possible to your needs and preferences.

Likewise, based on a legitimate interest, Adeslas Dental may contact you, through the contact details provided, to send you information on your appointments and check-up reminders or recommended dental hygiene or care schedules. You may express your opposition to the receipt of such notifications at all times.

In turn, your personal data may be processed to conduct surveys to ascertain your opinion on the care received, and for statistical or market study purposes, which will be used solely to improve and provide care and management services for Adeslas Dental, all based on the company’s legitimate interests.

Also, through the Adeslas Dental website, you can provide us with your consent to process your contact data for the following purposes: (i) to subscribe to our blog and keep informed about its novelties; (ii) to provide commercial information regarding products or services offered by Adeslas Dental; (iii) to provide information on the insurance products for which Adeslas Dental acts in its capacity as insurance broker; (iv) to transfer any other information requested by the interested party. Your consent may be revoked at any time.

3. PERSONAL DATA CONSERVATION PERIOD

As a patient, your personal data will be conserved while they are required to meet obligations arising from the provision of dental services. The clinical documentation required to provide due assistance to the patient will be conserved during the appropriate time in each case and, as established by the applicable healthcare legislation, for at least five years from the inclusion date of each healthcare procedure.

Once the contractual relationship arising from the provision of healthcare has ended and, in those cases in which the interested party requests the elimination of their data, such data will be blocked during the period in which they may be required to exercise or defend within the framework of administrative or judicial proceedings, and they may only be unblocked and processed again for such purpose. Once such period has ended, the data will be definitively deleted.

With respect to data processing based on the consent of the interested party, their data will be processed while they are required for the purpose for which they were collected, unless the revocation of the consent freely granted through the different channels provided has been notified.

4. SOURCE OF THE DATA

The personal data of the interested parties may be provided to Adeslas Dental by the interested parties themselves at any moment during the relationship, through the website forms or the forms provided at any of our dental clinics, and through any other means provided by Adeslas Dental.

The interested party will be responsible for the accuracy and veracity of the personal data provided, so Adeslas Dental will not be responsible for any incident arising from the inaccuracy or falseness of the information provided by the interested parties. Adeslas Dental reserves the right to rectify or eliminate false or incorrect data without affecting its entitlement to take the appropriate legal action in each case. When the data provided corresponds to a third party, the interested party will be bound to notify and obtain the consent of the third party regarding the processing described in this document. In the specific case of minors, if the interested party is not the legal representative of the minor, they undertake to obtain the express consent of the minor’s legal representative.

5. DATA RECIPIENTS

Adeslas Dental will not transfer data to third parties without the prior consent of the interested party, except those indicated below and for the following purposes and recipients: (i) Administrations, authorities and public bodies, including courts and tribunals, and the parent of the trading group, to comply with the legal obligations related to the regulation of healthcare services, insurance distribution legislation, mercantile, financial, tax or consumer regulations, or any other regulations applicable to the activities performed by Adeslas Dental; (ii) service providers, when required to supply healthcare services; (iii) SegurCaixa Adeslas, when the interested party is the insured party, to make the appropriate checks so that they can benefit from their situation as insured party or, if the interested party has shown interest in any SegurCaixa Adeslas products, access their data to contact them and to provide the service requested.

Service providers with which Adeslas Dental maintains a contractual relationship that have the status of data processors may also have access to personal data.

6. EXERCISE OF RIGHTS

Pursuant to the GDPR and the OLPDP-GDR, we inform you that you can exercise your rights of access, rectification, elimination, opposition, data portability and the limitation of processing and revoke the consent provided, by attaching a copy of your National ID Card or any other document accrediting your identity, specifying the right(s) you wish to exercise through the following channels:

By post to “Tramitación Derechos de Privacidad” at Calle Arturo Soria, 336, Planta 4ª, 28033, Madrid;
In person at any Adeslas Dental clinic;
By sending an email to buzonLOPDdental@AdeslasDental.com with the subject “Exercise of rights”.

Should you have any doubts regarding the exercise of your rights, please contact the Data Protection Officer through the contact means indicated in the first section of this Privacy policy.

Lastly, we inform you that you can contact the Spanish Data Protection Agency (aepd.es) and other competent public bodies in relation to any claim arising from the processing of your personal data.

7. UPDATE OF THE PRIVACY POLICY

Adeslas Dental reserves the right to update and make changes to the Privacy policy, even without the prior notification of the interested party. Such changes must become effective as soon as they are published on the website, where they will be available to the interested party at all times. In this regard, we recommend that the interested party regularly consults the content of the Privacy policy to be up to date with any modification affecting data processing on the website.

8. USE OF THE WEBSITE

Adeslas Dental may process the personal data of the interested parties captured through the forms that may be provided on this web page, for any other purpose defined expressed in the form itself.

In the forms that may be provided on the website, the interested party must provide at least those fields marked as obligatory, since, otherwise, the purpose pursued in the form cannot be fulfilled.

To process the data collected through the forms on this web page, they must be notified internationally with the guarantees established by the European Commission, through the Standard Contractual Clauses, in order to make international data transfers.

Lastly, the use of this website is not apt for children under fourteen. Hence, users state that they are over fourteen and that all the data that they have been able to provide to Adeslas Dental relates to themselves. Minors under fourteen that enter personal data in any section of this website that therefore requests them must have the prior consent or authorisation of the holder of parental authority or guardianship, who will be considered to be responsible for the action and acts performed by such minors in their charge.