Privacy policy

1.PERSONAL DATA CONTROLLER AND DATA PROTECTION OFFICER

Data controller: Adeslas Dental, S.A.U. (hereinafter, “Adeslas Dental”);

Registered office: Calle Joaquín Costa, 35, 28002 – Madrid;

Tax ID No.: A-79347266;

Adeslas Dental is a subsidiary of SegurCaixa Adeslas, S.A. de Seguros y Reaseguros (hereinafter, “SegurCaixa Adeslas”) with tax ID number A-28011864 and registered corporate address: Paseo de la Castellana no. 259C – 6th floor – Torre de Cristal, 28046, Madrid, which has appointed a Data Protection Officer (hereinafter, “DPO”), for SegurCaixa Adeslas and all its affiliated entities. You can contact the DPO by emailing [email protected] or by post to the corporate head office of SegurCaixa Adeslas, with the reference “Adeslas Dental Data Protection Officer”.

2.PURPOSE AND LEGITIMATE BASIS FOR THE PROCESSING OF PERSONAL DATA

In accordance with the provisions of EU Regulation 679/2016 on Data Protection (hereinafter, “GDPR”) and in the Organic Law 3/2018, of 5 December, on Personal Data Protection (hereinafter, “LOPD-GDD”), through this Privacy Policy, the data subject (hereinafter, the “data subject”) is informed of the purposes for which their personal data are processed.

Mandatory processing

Adeslas Dental, in the provision of care or for those data subjects who request a first visit, will process personal data in an automated and non-automated manner based on the provision of a service, in order to manage the provision of dental care services, as well as to process the appointment service, including online appointments. Online management of appointments will generate a receipt of the procedure carried out, which will be sent through the contact details provided by the data subject.

In addition, patients’ personal data will be processed for the purpose of managing the opening and maintenance of their medical records, in accordance with a legal obligation imposed by applicable law.

In addition, Adeslas Dental may process your personal data to comply with any other legal obligation that may apply to it; specifically obligations related to the regulation of the provision of health care services, insurance distribution legislation, commercial, financial, tax or consumer regulations, among others.

Voluntary processing

Other personal data processing may also be carried out that is not related to the need to perform a contract or comply with a legal obligation and to which the data subject may object.

Thus, as long as the data subject does not object and has received any type of benefit or assistance from Adeslas Dental, it will be considered that he or she maintains an active relationship with the entity that, based on a legitimate interest, may send him or her through any communication channel, including electronic means, information on offers or promotions of the services or products offered by Adeslas Dental. To this end, we inform you that your personal data may be analysed in order to create a profile with them that allows these communications to be adjusted as much as possible to your needs and preferences.

In addition, based on a legitimate interest, Adeslas Dental may contact you, through the contact details provided, to send you information about your appointments, reminders about check-ups or recommended hygiene or dental care calendar. You may object to receiving these notifications at any time.

In turn, your personal data may be processed to carry out surveys in order to find out your opinion about the care received, as well as for statistical or market research purposes; which will be used solely to improve and develop the healthcare and management services of Adeslas Dental, all based on the entity’s legitimate interest.

In addition, through the Adeslas Dental website you may give us your consent for us to process your contact details for the following purposes: (i) subscribe to our blog and stay informed of its news; (ii) send you commercial information about services or products offered by Adeslas Dental; (iii) to provide you with information on insurance products for which Adeslas Dental acts as an insurance broker; (iv) to provide you with any other information requested by the data subject. Your consent may be revoked at any time.

3.PERSONAL DATA RETENTION PERIOD

As a patient, your personal data will be kept for as long as they are necessary to meet obligations arising from the provision of dental care services. The clinical documentation necessary for the proper care of the patient will be kept for the appropriate time in each case and, as established by the applicable health legislation, for at least five years from the date of discharge from each care process.

Once the contractual relationship arising from the care provision has ended, as well as in those cases in which the data subject requests the erasure of their data, they will be blocked for the period in which they may be necessary for the exercise or defence in the context of administrative or court actions, and may only be unblocked and processed again for this reason. Once this period has elapsed, the data will be deleted definitively.

For data processing based on the data subject’s consent, their data will be processed for as long as they are necessary for the purpose for which they were collected, unless you inform us of the revocation of the consent freely given through the various channels set up for this purpose.

4.SOURCE OF THE DATA

The data subjects’ personal data may be provided to Adeslas Dental by the data subject at any time during the relationship, through the forms on the website or the forms provided in any of our dental clinics, as well as by any other means enabled by Adeslas Dental.

The data subject will be responsible for the accuracy and veracity of the personal data provided, so Adeslas Dental will not be responsible for any incident arising from the inaccuracy or falsity of the information provided by the Data Subjects. Adeslas Dental reserves the right to correct or delete false or incorrect data, without prejudice to taking the appropriate legal action in each case. When the data provided belongs to a third party, the data subject will be under the obligation to inform them and obtain their consent for the processing described in this text. In the specific case of minors, if the data subject is not the minor’s legal representative, he or she undertakes to obtain the express consent of the minor’s legal representative.

5.RECIPIENTS OF THE COLLECTED DATA

Adeslas Dental will not transfer data to third parties without the data subject’s prior consent, except for those indicated below and for the following purposes and recipients: (i) Public administration agencies, Authorities and Public Bodies, including Courts and Tribunals, as well as the parent company of the corporate group, to fulfil legal obligations arising from the regulation of the provision of healthcare services, insurance distribution legislation, as well as commercial, financial, tax, consumer or any other regulations applicable to the activity carried out by Adeslas Dental; (ii) service providers, when necessary for the provision of care; (iii) SegurCaixa Adeslas, in the event that the data subject is insured, in order to conduct the appropriate checks so that they can benefit from their status as an insured or, if the data subject has shown interest in any of the SegurCaixa Adeslas products, to access their data in order to contact them and provide them with the requested service.

Your personal data may also be accessed by service providers with whom Adeslas Dental has a contractual relationship and who are data processors.

6.EXERCISE OF RIGHTS

In accordance with the provisions of the GDPR and the LOPD-GDD, we inform you that you can exercise your rights of access, rectification, erasure, objection, portability of the data and restriction of processing, and to revoke the consent granted, providing the sufficient information to allow this company to identify you and verify your identity and specifying the right or rights you wish to exercise, through the following channels:

By post addressed to “Privacy Rights Processing” at Calle Arturo Soria, 336, 4th floor, 28033, Madrid;
In person at any of the Adeslas Dental clinics;
By sending an email to [email protected] with the subject line “Exercise of Rights”.

Adeslas Dental reserves the right to request additional information necessary to confirm your identity, including, where appropriate, a photocopy of your ID card, passport, or equivalent valid document if you have reasonable doubts regarding the identity of the natural person making the request.

If you have any questions regarding the exercise of your rights, you can contact the Data Protection Officer through the contact methods indicated in the first section of this Privacy Policy.

Finally, we inform you that you may contact the Spanish Data Protection Agency (aepd.es) and other competent public bodies for any claim arising from the processing of your personal data.

7.PRIVACY POLICY UPDATE

Adeslas Dental reserves the right to update and make changes to the Privacy Policy, even without prior notice to the Data Subject. Such changes must be effective at the time of publication on the website, where they will be available to the data subject at all times. In this regard, we recommend that the data subject check the content of the Privacy Policy on a regular basis to be aware of any changes that affect the processing of data within the website.

8.USE OF THE WEBSITE

Adeslas Dental may process the personal data of the data subjects collected through the forms that may be enabled on this website, for any other purpose expressly defined in the form itself.

In the forms that can be enabled on the website, the data subject must provide, at least, those fields marked as mandatory since, otherwise, it will not be possible to carry out the purpose of the form.

For the processing of data collected through the forms on this website, they may be communicated internationally, with the guarantees established by the European Commission, through the Standard Contractual Clauses, to carry out international data transfers.

Finally, the use of this website is not suitable for children under 14 years of age. Therefore, the user declares that they are over 14 years of age and that all the data they may have provided to Adeslas Dental correspond to their person. Minors under 14 years of age who enter personal data in any section of this website that requests them must have the prior consent or authorisation of the holder of parental authority or guardianship, who will be considered responsible for the actions and acts carried out by said minors under their charge.