Frequently asked questions
More information about SVisual
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The process is very simple. To start the video interpreting service, you must click on the “Access the video interpreting service” button.
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On the next screen, you will be able to watch an introduction video and start the video call with the sign language interpreter.
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When you start the video call, the video interpreter will call the Customer Service line, and once the call is answered, the interpreting process will begin.
For more information, you can watch the Svisual explanatory video.
The interpreters who provide the service are qualified professionals with extensive experience in Spanish Sign Language interpreting services, who have been specifically trained in the practice of video interpreting.
Like in their daily work as sign language interpreters, video interpreters follow and comply with a code of ethics that ensures the confidentiality and privacy of your call.
They are fully trained to handle the specific modality of the video interpreting service you require, whether you wish to make the call in Spanish Sign Language, in Spanish Sign Language with lip-reading support, or use your own voice to communicate and receive information in Spanish Sign Language, with or without lip-reading support.
To use the video interpreting service, you need to access it from a device with an internet connection and a camera.
You can access it from a desktop or laptop computer with a webcam, or from a mobile device with a camera.